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Magdeline Matlatse
+27 (11) 706 6009

Next Event


16 Apr 2024


2:00 pm - 3:30 pm

Author Coffee Session: Measuring the Impact of Organisational Learning

Join us for an engaging online Q&A with Ajay Pangarkar, an award-winning learning expert, LinkedIn Learning instructor, author and professor at the Sprott School of Business at Carleton University. This session offers a rare opportunity to delve into the intricacies of aligning learning strategies with business outcomes and the impact on employee performance.

In an era where the measurement of L&D effectiveness is critical, Pangarkar’s work stands as a beacon for L&D professionals. His approach integrates adult learning principles with strategic business knowledge, helping Fortune 500 companies like Apple and Pfizer achieve significant training milestones.

During the coffee session, Ajay will share insights from his latest book, “Learning Metrics: How to Measure the Impact of Organizational Learning.” (Kogan Page, 2024). This book is filled with practical advice, bolstered by case studies from leading global companies.

Bring your coffee, questions, and enthusiasm for a session that promises to enrich your perspective on L&D’s strategic role in business performance. Be prepared to explore how to measure and communicate the business impact of L&D with one of the foremost authorities in the field.


About the book:

“Learning Metrics” is a practical book for L&D professionals which answers these questions and provides guidance for measuring and communicating the impact of L&D activity in the business. It covers how to measure participant engagement with learning, learning retention and changes in employee performance post-learning. There is also guidance on how to measure on-the-job behaviour change as a result of learning, as well as metrics for measuring the organisational impact of learning. This book also has essential guidance on how to use learning analytics to assess the return on investment (ROI) of learning and how to use these results to adopt a data-driven approach and map learning metrics to organisational KPIs. “Learning Metrics” also includes guidance on how to communicate the impact of the company’s learning and development activity to all business stakeholders.

Full of practical guidance, examples, advice and case studies from organisations including Pfizer, Goldman Sachs, HSBC, Merck and Hewlett Packard, this is essential reading for all L&D professionals needing to measure the impact of L&D activity in the business but not sure where to start.

About the author:

Ajay Pangarkar is the co-founder of CentralKnowledge, where he collaborates with global organisations to plan, align, and implement learning strategies that catalyze strategic change. He is an award-winning learning expert, a LinkedIn Learning instructor, an industry speaker, and a professor at the Sprott School of Business at Carleton University in Ottawa, Canada. As a leader in strategic employee performance and innovative assessment systems, Ajay draws upon his background in finance, strategy, and adult education to serve Fortune 500 companies including Apple, Pfizer, and IATA. CentralKnowledge was honoured with Training Magazine’s Technology in Action award in 2008 for the Learning Content Management Project of the Year, recognising their assessment management work with Apple Inc.

Ajay’s approach to blending educational and professional experience in adult learning principles with business and financial acumen has led to successful outcomes for his clients. He ensures that organizational training investments yield tangible business results, making him a globally recognised workplace performance strategist and a leading authority on incorporating employee performance strategies into the Balanced Scorecard. He is also a renowned speaker on strategic employee development and assessment.

Alongside his partner Teresa Kirkwood, Ajay has authored several books including “Learning Metrics: How to Measure the Impact of Organizational Learning”. His other works include “The Trainer’s Balanced Scorecard: A Complete Resource for Linking Learning and Growth to Organizational Strategy”, “The Trainer’s Portable Mentor” and “Building Business Acumen for Trainers: Skills to Empower the Learning Function”.

In addition to his writing and professional work, Ajay is involved in the workplace learning community, serving as the Vice Chair for the Canadian Society for Training and Development’s National Board of Directors. 




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