Coaching Skills for Managers

KR WORKSHOP SERIES | CAPE TOWN

Help people think, take ownership and improve performance through coaching.

Effective managers do not simply provide answers. They help people think, take ownership, build capability and become more confident decision-makers.

This highly practical two-day workshop develops the coaching capabilities managers need to have better conversations, build trust, navigate difficult situations and create greater accountability.

The programme moves from the foundations of coaching to applying coaching skills to real workplace challenges, including performance, feedback, resistance and difficult conversations.

DAY ONE

From Telling to Enabling

Participants will learn to:

• Know when to coach and when to direct
• Build trust and psychological safety
• Listen actively
• Ask powerful questions
• Challenge assumptions
• Move from giving advice to enabling independent thinking
• Apply practical coaching principles

DAY TWO

From Enabling to Accountability

Apply coaching skills to:

• Performance conversations
• Feedback
• Resistance
• Difficult conversations
• Accountability
• Ownership
• Employee development
• Coaching in an AI-enabled workplace

What You Will Be Able to Do

By the end of the workshop, participants will be able to:

• Choose the right leadership response
• Conduct effective coaching conversations
• Listen and question differently
• Coach for ownership and accountability
• Navigate difficult conversations
• Challenge thinking constructively
• Develop employee capability
• Apply human leadership skills in an AI-enabled workplace
• Embed coaching into everyday management conversations

Learning Approach

Expect demonstrations, real workplace scenarios, paired practice, reflection and feedback.

Practical takeaway: A coaching framework that managers can apply immediately in everyday leadership conversations.

Who Should Attend

• Line Managers and People Managers
• Team Leaders and Supervisors
• HR Managers and HR Business Partners
• Learning and Development Professionals
• Talent and Leadership Development Professionals
• Emerging Leaders
• Managers responsible for employee performance and development
• Leaders who want to build accountability and ownership within their teams
• Managers navigating difficult conversations, feedback and resistance
• Leaders who want to strengthen distinctly human leadership skills in an AI-enabled workplace

Gorette Doria Director, Leadership in the Bottle

Gorette Doria is a Master Executive Coach, executive facilitator and leadership development specialist with more than 20 years of experience across leadership development, organisational transformation, coaching, change management, sales and customer experience. She works with executives, senior leaders and leadership teams across Africa, helping them strengthen leadership effectiveness, strategic thinking, communication, resilience and adaptive leadership capability. Her approach combines systems thinking, emotional intelligence, neuroscience-informed coaching and leadership agility to support meaningful and sustainable behavioural change. Gorette has worked across financial services, telecommunications, mining, manufacturing, education, logistics and engineering. She coaches and facilitates in both English and Portuguese, supporting leaders across diverse organisational and cultural environments.